Privacy Policy
Last Updated: 01-Feb-2026
Custom Cleaning and Maintenance (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.
Information We Collect
We may collect the following types of personal information:
Contact Information:
Name, phone number, email address, mailing address
Service Information:
Property address, service preferences, scheduling details
Communication Information:
Messages submitted through contact forms, email, phone calls, or SMS/text messages
Technical Information:
IP address, browser type, device information, and website usage data (via cookies or analytics tools)
We only collect personal information that is reasonably necessary to provide our services and communicate with you.
How We Use Personal Information
We use personal information for purposes including:
Providing and managing cleaning services
Responding to inquiries and requests for estimates
Scheduling appointments and sending service-related notifications
Communicating via phone, email, or SMS regarding services, billing, or account updates
Improving our website, services, and customer experience
Complying with legal, regulatory, or contractual obligations
SMS Terms & Conditions
SMS Terms of Service
By providing your mobile phone number and opting in through our website, web forms, or other communication channels, you consent to receive SMS (text) messages from Custom Cleaning and Maintenance.
Types of Messages You May Receive
SMS messages may include, but are not limited to:
Appointment reminders and confirmations
Scheduling updates or changes
Service-related notifications
Customer care communications
We do not use SMS messaging for unsolicited marketing.
Message Frequency
Message frequency may vary depending on your interaction with our services.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You may opt out of SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications from us unless you re-enroll.
Help and Support
For assistance, reply HELP to any message, call us at (440) 946-7028, or visit our website https://www.ccmohio.com
How We Share Personal Information
We do not sell, rent, or trade your personal information.
We may share personal information only with:
Service providers who assist us in operating our business (such as scheduling software, payment processors, or IT support), and only to the extent necessary to perform their services
Legal or regulatory authorities if required by law or to protect our rights
All service providers are required to protect your information and use it only for authorized purposes.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission or storage system can be guaranteed to be 100% secure.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality and analyze website traffic. You may adjust your browser settings to refuse cookies, though some features of the site may not function properly.
Your Choices and Rights
You may:
Request access to or correction of your personal information
Opt out of marketing communications at any time
Withdraw SMS consent by replying STOP to any text message
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Custom Cleaning and Maintenance
38046 2nd Street
Willoughby, OH 44094
Phone: (440) 946-7028
Email: hello@ccmohio.com